VoIP – Why it works for your business
The phone system is one of the bedrock technologies used by companies from the largest FTSE100 multinational to small start-ups of just a handful of people. One of the most recent trends in telephony technologies has been the adoption of Voice Over Internet Protocol (VoIP) to deliver a reliable and cost effective alternative to the traditional PSTN/PBX model.
Continue reading to see why VOIP works for your business
The public switched telephone network (PSTN) is the network of the world’s public circuit-switched telephone networks, in much the same way that the Internet is the network of the world’s public IP-based packet-switched networks
A Private Branch exchange (also called PBX, Private Business eXchange) is a telephone exchange that serves a particular business or office and is located at the customer premise, as opposed to one a common carrier or telephone company operates for many businesses or for the general public.
Skype is an excellent idea of how VoIP can be used to make calls to others for free, with a small additional charge to landlines and mobiles. There are more serious alternatives out there for the business users and these come in the guise of SIP trunking providers.
SIP (Session Initiation Protocol), according to US Robotics website is an application-layer protocol for initiating, modifying, and terminating an interactive user session that involves multimedia elements such as video, voice, instant messaging, online games, and virtual reality. SIP-based VoIP adapters connect your existing telephone to the Internet through a piece of hardware, usually a router, telephone adapter, or IP phone. It requires a paid subscription to a service provider and in return, you can get a reduction in cost with no landline fees and reduced call charges. The SIP VoIP solution also allows users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
If you are an SME looking to reduce cost and you are still paying line rental for your ISDN lines then maybe there might be a solution out there which can you give you more flexibility and more importantly a sizeable reduction in costs. Hybrid TP have installed many different phone systems for clients over the years and we are partners and users of 3CX’s phone software. If you would like to know more about how you can improve the interaction between the different technologies call us on 1800-911000