Solving Technical issues around Remote Working

We know a fair percentage of remote workers struggle daily with issues like connectivity or devices not working properly.  And although most of us now prefer this post-pandemic workplace, technical issues at home can cause frustrations and cost you time and money.

What technical issues have you experienced since working remotely?

We asked our IT support technicians to give us some feedback, and DIY tips, on the technical issues our remote-working clients experience daily and here are our top issues most users experience:

Internet connection issues

A fast internet connection is crucial for any remote worker. We communicate, connect and complete projects via the internet but unfortunately many things can slow the speed, like bad weather and old hardware.

Tech’s Top Tips:

  • Restart your modem or router.
  • Choose the right internet package for your needs.
  • Update your firmware or drivers.
  • Upgrade your hardware (router / modem).
  • Email our IT Account Manager Mario Fernandez.

Computer problems

They say put someone in front of a slow computer before you marry them because you’ll get to see their level of patience! And I’m sure we can all agree: A slow or unresponsive computer can be as frustrating as getting stuck in peak traffic. There are plenty of reasons why your computer isn’t performing, including degrading of the hard drive, programs running simultaneously and malware.

Tech’s Top Tips:

  • Restart your computer.
  • Update your drivers.
  • Scan for viruses and malicious software (malware).
  • Uninstall unnecessary files and programs.
  • Email our IT Account Manager Mario Fernandez.

Printer Issues

We all envision a paperless future, but the reality is many tasks around the office requires the services of a printer. Investing in a proper office printer reduces the overall costs involved and improves document management. However, these devices can cause huge frustration when not operating as it should.

Tech’s Top Tips:

  • Switch it on and off again – The famous line from “The Office” can save you a lot of time.
  • Check that your cables are properly connected.
  • Restart your computer and printer.
  • Update your drivers.
  • Email our IT Account Manager Mario Fernandez.

Cyber-security threats

Cyber-attacks have been on the rise for several years and since the pandemic, cyber-criminals have taken advantage of the situation, costing companies around the globe billions in damages. It is now, more than ever, essential to ensure your home office is secure from cyber threats like ransomware attacks, phishing attacks, malware viruses and more. We at HTP are very passionate about cyber-security and our techs are trained to expertly advise you how to protect yourself and your business.

Tech’s Top Tips:


As firm believers of technology and the benefits it holds to any business and industry, we have the tools, and techs, to make your life easier when working remotely. For more info or advice on creating a safer remote work environment, get in touch with our IT Account Manager, Mario Fernandez, at for proactive IT support that gives you peace of mind every day.

If you want some great tips on creating a productive work environment at home, give our blog a read here >>

Remote working technical issues and tips on how to solve it