Replacing the PBX – Cloud PBX and VoIP Phone Systems for SME’S

A traditional PBX exchange
A traditional PBX exchange

Replacing PBX?  Read the below to see the best option for you

This blog post comes with a proviso, that these PBX IP and VoIP services require a fast broadband (Efibre, UPC etc.) connection and a modern Local Area Network infrastructure. This bandwidth is needed in order to take full advantage of the VoIP protocol in replacing the traditional analogue phone line for transmitting voice from A to B.

In the past, some businesses purchased expensive PBX phone systems. These boxes managed the internal routing and all their phone calls in and out. They were very expensive systems and required an SLA with the installation company or a dedicated technician, to be in place to ensure continuity.

With the advent of digital technology, the VoIP (Voice over Internet Protocol) protocol has allowed gateways that can be combined with old-style PBX functionality enabling businesses to use their managed intranet to help reduce long distance costs, enjoy the benefits of a single network for voice and data, or be used on a pure IP system which in most cases give greater cost savings, greater flexibility, and increased redundancy.

There are now service providers offering fixed monthly rates to businesses saving you expensive line rental fees, but allows you to keeps your existing landline numbers.

Phone Service

Think of using a cloud PBX solution to handle your company’s’ entire phone needs, fully managed through an online portal and giving features like;

Call Forward / Divert

Calls can be sent to ring on other devices. This can be controlled from your online portal or from the phone itself.

3 Way Call Conferencing

Set-up a call instantly with 3 people to enable a quick call conference.

Call Transfer

Transfer calls internally or externally.

Music on Hold

Create a professional image when anybody is placed on hold or being transferred.

Follow Me Convergence

Divert your landline to your mobile when you are out of the office.

Remote Worker Mobility

Plug and Play phones enable flexi-working in your organisation.

Voicemail

Voicemails to your email.

Free Call Conferencing

Local and international dial-in conference bridge numbers allow you to experience a collaborative call and setup in seconds.

This is a service we use here at Hybrid Technology Partners for some time now and it’s been of huge benefit to our company. We have also lead the implementation of phone systems with great effect in various companies and professional practices.  If you would like to hear more about our experience with this technology contact us on 1800 911 000 and we’ll be happy to discuss our experiences with this technology.