Managed IT Services and Support

We pride ourselves on being an IT company who you can fully trust and who genuinely want to help you. You have a dedicated 24/7 support team with a response time of max 30 minutes. We offer a complete service to monitor all devices that pre-empts any potential issues and an automatically fixes the issue before you see it to ensure no downtime for you.  Through this Managed IT support service, we offer proactive monitoring to keep an eye on all devices to avoid any loss of data.  On the chance that you do lose data from Cyber Attacks or natural disasters, we provide the disaster recovery service to support and manage your total infrastructure.  These security services are ever growing with the change of online business processes and are at the forefront of our security service solutions.

24/7 Helpdesk

  • You have a dedicated 24/7/365 support team with a response time of max 10 minutes. We offer a complete service to monitor all devices that pre-empts any potential issues and automatically fix the issue before you see it to ensure no downtime for you.

Preventative maintenance

  • The Primary objective of preventative maintenance is to avoid or mitigate the consequences of failure of equipment and software services by working with your IT systems to ensure they are working optimally. At Hybrid Technology Partners, we actively seek to maintain contact with our clients and engage in preventive maintenance that involves checking and servicing client hardware.
  • We provide a proactive managed IT service with remote monitoring of your IT infrastructure. This remote monitoring service works on a 24/7/365 basis to flag any issue that might become a problem thus ensuring you have peace of mind that your IT systems are kept in check and in the best of health.

Infrastructure Management

  • Managing infrastructure on a real time basis, and strategically planning upgrades or whatever might be needed. We want to ensure you have the correct hardware/software in place to optimize your business.  Again, this is all due to our value of working as a true partner with our clients and enable them to grow and succeed without the headaches of modern day technology problems.

Data Backup & Disaster Recovery

  • Hybrid Technology partners has a strong background when it comes to data management and backup solutions for our clients. Whether physical, infrastructure or cloud-based, we can recommend a broad range of online backup services and cloud backup services depending on the nature of your business.
  • We can set you up with the correct solution that suits you, key thing being no downtime and if there is downtime, we work to get you back up and running immediately.
  • Data Recovery is all about RTO and RPO.
    • Recovery Point Objective – what point in time can we restore back to. If we take a snapshot every 5 mins, then we are going to lose at max 5 mins.
    • Recovery Time Objective – how long will it take us to restores certain IT service – Internet access, file access, ERP access etc. These are the important things. Also it’s not about backups anymore, it’s about business continuity and testing to make sure your protected against certain scenarios.

Technical Audits & Planning

  • Our IT engineers are proactive in their approach to your critical IT systems. Our follow-up service also entails analyzing needs and making recommendations for upgrading your IT systems. We use the most appropriate technology that allows us to maximize the use of system resources, improve efficiency and increase productivity and ultimately save you costs.
  • We like to offer a free technical audit to our existing clients, advising them on how to save you costs.  This includes looking at your printing processes, phone systems as well as other business processes.  We can make recommendations on how to reduce these non value added costs so that it can be put to more important use like avoiding downtime.  “Like our tagline says we’re ‘Technology Experts in Streamlining Business’”