Choosing the Right IT Support and Service Provider

on

IT Support

Choosing the Right IT Support and Service Provider

 

In the busy world of managing your day to day business activities one of the major headaches you can face is dealing with niggling or sometimes major IT related issues. Companies rely so heavily on technology these days that any impact on these business critical systems can have a huge knock effect on other areas of your operations.
If disaster strikes, you’ll need a strong IT partner to help you through this critical phase and this is where choosing the right IT service provider is crucial. As there is no shortage of IT suppliers out there the task of choosing the ‘right one’ can sometimes be a daunting process. There are however a few important steps you can take to ensure that you are getting the right support from the best company.
Testimonials and Case Studies

There is nothing better than a good reference or testimonial from a satisfied client. Having a detailed case study is even better. Here you can glean from the case study the IT companies approach and methodology with business similar is size and stature to your own.  Its a real word example of the IT service companies approach to its customers and most importantly its competence to take on the project involved.
Experience
There is comfort to be had in knowing that the IT support company you’ve chosen has the experience to carry out the task at hand. A good IT service company should  proudly display their length of time in the IT services market. They should also make reference to the skills of their employees and most importantly their technicians. An ideal IT support company should extol the virtues of its human capital.
Availability
Having an IT services company that can can respond to issues as and when they arise is a crucial factor in deciding on an IT services provider. Do they have the staff required to cover any issues as and when the arise. Do they operate a ticketing system or will the deal with the problem there and then.
Proactive and Preventative
Having a proactive IT supplier can help you mange your IT problems and in most cases even prevent them from happening in the first place. A good IT services company should work with your company in a proactive manner to anticipate problems before they arise and end up becoming bigger problems.
With over 14 years experience giving high quality IT support, we know we can deliver the service you deserve.
Our support is based upon four main criteria,

  • We deal with your problem straight away or get back to within 30 minutes.
  • On site work is pre planned and carried out in a methodical, professional manner.
  • We work with you to get an understanding of your business.
  • We strive to win your trust.

We offer competitive pricing for our IT Support with a scale to suit the small business owner to the larger enterprises. With offices in Dublin and Limerick, Hybrid Technology Partners is the complete IT Support provider. Why don’t you read what our customers have to say about how we manage their IT Support and read about some of the projects we have worked on over the past few years.
Call us on 061 211444 or1800-911000